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What a Good Concierge Officer Does at Your Front Desk

Ivory Security Team24 September 20261 min read

The front desk is where security and customer service meet. A good concierge officer greets every visitor warmly and still knows exactly who is in the building.

The daily duties

  • Greeting, checking in and directing visitors
  • Controlling access to authorised people only
  • Checking bags and packages where needed
  • Watching assigned areas
  • Responding to calls for assistance
  • Writing incident and accident reports
Our security professionals are also our front line ambassadors.

Where concierge services work best

Office buildings, apartments, medical complexes, gated communities and government buildings all benefit from a staffed front desk.

Learn more about our concierge service.

Ivory Security Team

Advice from the officers and managers at Ivory Security Services, with over 15 years of field experience protecting homes, businesses and events across Kenya.

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