Who we are
Ivory Security Services Limited (“Ivory”, “we”, “us”) provides security guarding, alarm response, canine, CCTV, concierge, event security and cleaning services in Kenya. Our head office is at Eden Plaza, 2nd Floor, Suite No. 5, opposite Kasarani Police Station, Nairobi.
This policy explains how we collect, use and protect personal data through this website and in the course of our services, in line with the Data Protection Act, 2019 of Kenya.
Information we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, phone number, email address, location of your premises | Contact and quotation forms, phone calls, emails |
| Service information | Site survey notes, service requirements, contracts, invoices | Discussions and site surveys |
| Site security records | Visitor logs, access records, incident reports, CCTV footage | Our officers and systems at client premises |
| Website data | IP address, browser type, pages visited, cookie choices | Your device, when you visit this site |
| Job applicants | CV details, references, vetting information | Applications you send us |
How we use your information
- To respond to enquiries and prepare quotations
- To carry out site surveys and deliver the services you contract us for
- To keep visitor logs, incident reports and footage that protect people and property at the sites we secure
- To manage contracts, invoices and payments
- To recruit, vet and manage staff
- To keep this website secure and, with your consent, understand how it is used
- To meet our legal and regulatory duties, including those under the Private Security Regulation Act
Legal basis
We process personal data where it is necessary to perform a contract with you, to comply with a legal obligation, for our legitimate interests in protecting people and property, or where you have given consent (for example, analytics cookies). You can withdraw consent at any time.
Sharing your information
We do not sell personal data. We share it only where needed with:
- Our clients, for records relating to the sites we secure for them
- The National Police Service and other authorities, where an incident or the law requires it
- Regulators such as the Private Security Regulatory Authority
- Service providers who help us run our business, such as IT, hosting and email providers, under confidentiality obligations
CCTV and site records
Where we install or monitor CCTV, or keep visitor and access logs for a client, we do so for security purposes. Footage and logs are kept only as long as needed for that purpose or for an investigation, then securely deleted or returned to the client. Signs are displayed where CCTV is in use.
Cookies
Our website uses cookies, which are small files stored on your device.
| Type | Purpose | Consent needed |
|---|---|---|
| Necessary | Keep the site secure and remember your cookie choice | No |
| Analytics | Anonymous statistics about how visitors use the site | Yes |
| Marketing | Measure our adverts on platforms such as Facebook and Google | Yes |
You can change your choice at any time:
How long we keep data
We keep personal data only for as long as necessary for the purpose it was collected, including any legal, accounting or reporting requirements. Enquiries that do not become contracts are deleted after a reasonable period.
How we protect data
We use physical, technical and organisational measures to protect personal data, including restricted access, encrypted connections on this website, and confidentiality duties for our staff.
Your rights
Under the Data Protection Act, 2019 you have the right to:
- Be informed of how your data is used
- Access the personal data we hold about you
- Ask us to correct or delete inaccurate or unnecessary data
- Object to processing, including for direct marketing
- Data portability, where applicable
To use these rights, contact us using the details below. If you are not satisfied with our response, you can complain to the Office of the Data Protection Commissioner (ODPC).
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it took effect.
Contact us
Ivory Security Services Limited
Eden Plaza, 2nd Floor, Suite No. 5, opposite Kasarani Police Station
Email: sales@ivorysecurity.co.ke
Phone: 0794 729 747