FAQs
Quick answers about our services, quotations, coverage and emergency response.
General
Who is Ivory Security Services?
Ivory Security Services Limited is a Kenyan security company with over 15 years of field experience. We provide manned guarding, alarm response, a canine unit, CCTV installation, concierge, event security and cleaning services. Read more about us.
Are you licensed?
Yes. We are certified by the Private Security Regulatory Authority (PSRA) of Kenya.
Where are your offices?
Our head office is at Eden Plaza, 2nd Floor, Suite No. 5, opposite Kasarani Police Station. We also have branch offices at Jam Park Plaza, Suite P7 in Karen, and Witeithie House, Suite 143 in Thika. See all details on our contact page.
Can I reach you outside office hours?
Yes. The office is open Monday to Saturday, 7:00 AM to 5:00 PM, but emergency response runs every day, 24 hours. Call 0794 729 747, 0722 772 076 or 0737 729 747.
Guarding & Response
Are your guards trained and vetted?
Yes. Our guards are properly screened, vetted and trained, and they work in full company uniform.
What happens when my alarm goes off?
Our uniformed response officers come to your premises in our vehicles. They check for intruders, damage and signs of forced entry, and respond to what they find.
When is a patrol dog the right choice?
Dogs are deployed where officers may be at risk or where large areas need patrolling. They suit high-profile people, high-risk industries, premises that have been threatened before, and premises holding high-value goods.
Which dog breeds do you use?
Our canine unit works with Dobermanns, German Shepherds and Rottweilers. The dogs are trained to be safe with the public but can defend their handler when necessary.
Can you secure a one-day event?
Yes. We provide ushering, ticket takers, crowd control and guards for weddings, conferences, concerts, sporting events and more. We visit the venue first to evaluate security.
CCTV & Concierge
Which CCTV cameras do you install?
Everything from small nanny cams and standard network cameras to licence plate readers (LPR) and pan-tilt-zoom (PTZ) cameras.
Do you maintain CCTV systems after installation?
Yes. We install and maintain CCTV systems so your cameras keep recording when you need them.
What does a concierge officer do?
They greet and direct visitors, control access, check bags and packages, keep watch over assigned areas, respond to calls for assistance and write incident reports.
Quotes & Contracts
How do I get a quotation?
Call us or send a message. We discuss your needs, visit your site for a security survey, then send a quotation based on what we find.
How much does a security guard cost?
It depends on the number of guards, shifts, location and the risks at your site. We keep our services affordable and give you a written quotation after the site survey.
Do you offer cleaning on a one-off basis?
Yes. Our commercial cleaning is available on a contract or one-off basis for offices, factories, churches, hospitals, banks and warehouses.
